Effective Date: Jan 1, 2021

This Privacy Policy describes the information Cloudtrio, (collectively, "Cloudtrio", "We", "Us", or "Our") collects and how we use, disclose, and secure the information you provide to us. It also describes your choices regarding use, access and correction of your personal information. The use of information collected and processed through our Services shall be limited to the purpose of providing the Services for which the User has engaged Cloudtrio.

Table of Contents

Scope

This Privacy Policy applies to the cloudtrio iLink suite of tools including:

  • iLink Chrome Extensions
  • iLink Google Workspace Addons
  • iLink Synchronisation
  • iLink Online Tools

Information We Collect

"User Data". Users may submit text, files and other content to Cloudtrio when using the Services. Users may also authorise Cloudtrio to access their information in Google services including Google Calendar, Google Contacts, Google Tasks, Gmail and G Suite Directory.

"Other Information". Cloudtrio also collects, generates and receives Other Information:

  1. Account Information. To create a Cloudtrio account you sign in with your Google Account or G Suite Account. Cloudtrio does NOT have access to, and does NOT store your Google password. Cloudtrio does receive your name and email address to identify you within the Services. If you purchase a subscription to the Services you will provide Cloudtrio with your billing address. Payment information, including credit card numbers, are provided directly to our payment processor (Stripe) and are NOT received or stored by Cloudtrio.
  2. Usage Information.
    1. Metadata. When you interact with the Services, metadata is generated about your usage. For example, Cloudtrio tracks how often you sign in to the Services, what links, content and features you interact with, and what integrations you utilise.
    2. Log data. When you access the Services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.
    3. Device data. Cloudtrio collects information about devices accessing the Services, including type of device, what operating system is used, device settings, unique device identifiers and crash data.
    4. Location data. We receive information from you and other third-parties that helps us approximate your location. For example, we may receive an IP address from your browser or device to determine approximate location. Cloudtrio may also collect location information from devices in accordance with the consent process provided by your device.
  3. Cookie Information. Cloudtrio uses cookies and similar technologies in our Services that help us collect and analyse information about Users. The Services may also include cookies and similar tracking technologies of third parties, which may collect Other Information about you via the Services and across other websites and online services.
  4. Third Party Information. Cloudtrio may receive data from our partners about website traffic, marketing campaigns, survey responses and other information relevant to our business. This data may be combined with Other Information we collect to analyse and improve the Services.
  5. Additional Information Provided to Cloudtrio. If you participate in contests, beta testing, or events, request support or otherwise communicate with Cloudtrio we may receive Other Information from you including contact information (such as name and shipping address), and demographic information (such as zip code).

You are not obligated to provide any User Data or Other Information (collectively, "Information") to Cloudtrio. However, certain Information is collected automatically and, if some Information, such as account email, is not provided, we may be unable to provide the Services. Other personal information may be withheld, but will result in a degraded user experience.

Information that is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law is referred to in this Privacy Policy as "Personal Data."

Data Controller and Processor

Data protection law in certain jurisdictions differentiates between the "controller" and "processor" of information. You, the User, are the controller of User Data. Cloudtrio is the processor of User Data and the controller of Other Information.

How We Use Information

User Data. User Data will be used by Cloudtrio in accordance with User's instructions, including any applicable terms in the Terms of Use, and as required by applicable law. Cloudtrio is a processor of User Data and User is the controller. Cloudtrio also provides integrations with a number of Google products and services using the Google APIs. Cloudtrio cannot access your data in these services unless you or your G Suite Admin explicitly authorise access. If authorisation is granted, Cloudtrio uses its access to your data and these services in the following ways:

  • Google Account (read-only) - Cloudtrio allows you to sign in with your Google Account or G Suite Account. Cloudtrio does NOT have access to, and does NOT store your Google password. Cloudtrio does access your name and email address to create your Cloudtrio account and identify you within the service. To modify any of your Google account information, please use the means provided by Google.
  • Google Calendar (read/write) - Where applicable Cloudtrio allows integration with Google Calendar by providing 2-way syncing of data between your Google Calendar and a chosen external Calendar.
  • Google Contacts (read/write) - Where applicable Cloudtrio allows integration with Google Calendar by providing 2-way syncing of data between your Google Contacts and a chosen external Contact database
  • Google Tasks (read/write) - Where applicable Cloudtrio allows integration with Google Tasks by providing 2-way syncing of data between your Google Tasks and a chosen external Task database.
  • Gmail (read-only) - Where applicable Cloudtrio allows integration with Google Gmail by providing users the tools to synchronise Gmail Email data to a chosen external Activity database

Other Information. Cloudtrio is the controller of Other Information and uses Other Information to operate the Services and further our business interests. Specifically, Cloudtrio uses Other Information:

  • To provide, support, and improve the Services we offer. Other Information is used to deliver the Services, address technical issues, enhance security, monitor usage and analyse other user activities within the Services.
  • As required by law, such as to comply with subpoenas, court orders or similar legal processes.
  • To communicate with you by responding to your requests and questions. If you contact us, we may use your Other Information to respond. When you send email or other communications to Cloudtrio, we may retain those communications to process your inquiries, respond to your requests, and improve our service.
  • To send emails and other communications. We may send you technical or administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services or important Services-related notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them.
  • To send you informational and promotional content in accordance with your marketing preferences. You may choose to stop receiving this content by following the unsubscribe instructions included in these emails, or you can contact us at [email protected].
  • For billing, account management and other administrative matters. Cloudtrio may need to contact you about invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.
  • To investigate and help prevent security issues and abuse.

Information that is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, may be used by Cloudtrio for any business purpose.

How We Share and Disclose Information

Cloudtrio may share and disclose Information in the following ways:

  • According to User's Instructions. Cloudtrio will solely share and disclose User Data according to a User's instructions and in compliance with applicable law and legal processes.
  • Using Third Party Service Providers. We may use third party companies for the purpose of providing the Services and to process Other Information to support our business objectives. These companies are authorised to use your Personal Data only as necessary to provide these services to us. Your Personal Data will not be used for secondary purposes without prior notification and express consent obtained. Additional information about the subprocessors we use is detailed in Annex 1
  • When Aggregated or De-identified. We may share certain pieces of aggregated or de-identified Other Information for any purpose, so long as it is no longer reasonably associated with an identified or identifiable natural person.
  • To Comply with Laws. We may disclose your Personal Data as required by law such as to comply with a subpoena, or similar legal process and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • With Consent. Cloudtrio may share Other Information with third parties when we have your consent to do so.

Security

The security of your personal information is important to us. Cloudtrio works hard to protect information you provide from loss, misuse and unauthorised access. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about the security of our Services, you can contact us at [email protected].

Data Retention

We will retain your information for as long as your account is active or as needed to provide you the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account and delete your information contact us at [email protected].

International Data Transfer

Cloudtrio may transfer your Personal Data to countries other than the one in which you live. We use the following safeguards if Cloudtrio transfers Personal Data originating from the European Union, the United Kingdom or Switzerland to other countries not deemed adequate under applicable data protection law:

Cloudtrio is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Cloudtrio complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, the United Kingdom and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Cloudtrio is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Cloudtrio may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have questions or complaints regarding our privacy policy or practices, please contact us at [email protected].

Data Processing Agreement. If your company needs to sign a Data Processing Agreement (DPA) with Cloudtrio please email us at [email protected] to obtain a copy for signing.

Your Privacy Rights

Cloudtrio uses your Personal Data, including your full name to personalize your experience within the Services. You can access, update, or delete your Personal Data using the means provided within your Google Account or by contacting us at [email protected].

Upon request, Cloudtrio will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Data. To request this information, or to object to the use of your Personal Data, please contact us at [email protected].

If you are a resident of the European Economic Area, subject to applicable law, you have the right to (i) restrict Cloudtrio' use of Other Information that constitutes your Personal Data within the scope of the General Data Protection Regulation (GDPR) and (ii) lodge a complaint with your local data protection authority.

We will respond to your request within a reasonable timeframe.

Disclosures Relating to User Data

Cloudtrio processes information under the direction of its Users of the Services, and has no direct relationship with the individuals whose personal data it processes (User Data).

If you are a customer or contact of one of our Users and would no longer like to be contacted by the User of our Services, please contact the User that you interact with directly.

Cloudtrio may transfer personal information to companies that help us provide our Services. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Users.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the User of the Services (the Data Controller). If the User requests Cloudtrio to remove the data, we will respond to their request within 30 days.

Cloudtrio will retain personal data we process on behalf of our Users for as long as needed to provide the Services to our Users.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our information practices. If we make changes that materially alter your privacy rights, Cloudtrio will provide additional notice, such as via email or through the Services. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting Cloudtrio

Please feel free to contact Cloudtrio if you have any questions about this Privacy Policy or Cloudtrio' practices, or if you are seeking to exercise any of your statutory rights. You may contact us at [email protected] or at our mailing address below:

Cloudtrio
Level 2/11 York St
Sydney NSW 2000
Australia

Annex 1 - List of Sub-processors

Microsoft Corporation

Azure services including:

  • Database
  • Storage
  • Application Hosting

Google LLC

Google Cloud services including:

  • Database
  • Storage
  • Application Hosting

Stripe

Payment Gateway services